Refund Policy

1. Return Window

You may request a return or replacement within 7 days of the delivery date. Requests made after this window will not be eligible unless the product is covered under manufacturer warranty terms communicated at the time of sale. To be eligible, the product must be unused, in its original condition, and accompanied by original packaging, accessories, and invoice.

2. Damaged Products

If a product arrives damaged, please contact us within 48 hours of delivery with clear photos or a short video of the damaged item and packaging. Once verified, we will arrange a free replacement or a full refund, whichever you prefer — no return shipping cost will be charged to you in this case.

3. Wrong Product Delivered

If you receive a product different from what you ordered, notify us within 48 hours of delivery. We will arrange for the incorrect item to be picked up (where courier serviceability allows) and send the correct product at no additional cost, or issue a full refund if you prefer not to wait for a replacement.

4. Refund Timeline

Once a return is received and inspected, or once a refund is approved without requiring a return (e.g. cancelled-before-dispatch orders), refunds are processed within 5–7 business days to the original payment method. Depending on your bank or payment provider, it may take a few additional days for the amount to reflect in your account.

5. Non-Returnable Situations

Returns will not be accepted in the following cases:

• The product has been used, installed, or shows signs of physical damage caused after delivery
• Original packaging, tags, or accessories are missing
• The return request is raised after the 7-day window without a valid warranty claim
• The product was marked as non-returnable at the time of purchase (this will be clearly stated on the product page)
• The complaint is based on personal preference (e.g. colour or design) rather than a genuine defect, once the product matches its description

6. How to Request a Return or Refund

To initiate a return, replacement, or refund request, contact our support team with your order number and a description of the issue:

7. Cancellations

Orders can be cancelled free of charge as long as they have not yet been shipped. Once an order is dispatched, it can no longer be cancelled, but you may still initiate a return once it is delivered, subject to this policy.