Grievance Redressal
How to raise a complaint, and how quickly we aim to resolve it.
Anurag Kashyap Electronics is committed to addressing customer concerns fairly and promptly. In line with consumer protection practices applicable to e-commerce businesses in India, we have designated a Grievance Officer to handle complaints that cannot be resolved through regular customer support.
Grievance Officer Details
As per applicable guidelines, the following person is designated to handle grievances relating to products, orders, or conduct on this website:
- Name
Anurag Kashyap - Phone
+91 82871 16658 - Address
Baghauli, Sant Kabir Nagar, Baghauli,
Uttar Pradesh – 272175 - Available
Monday – Saturday, 10:00 AM – 6:00 PM
What Counts as a Grievance
- Unresolved order, delivery, or product issues after contacting support
- Concerns about billing or payment discrepancies
- Disputes regarding refund or return decisions
- Data privacy or website conduct concerns
Response Timelines
We aim to acknowledge and resolve every grievance as quickly as possible, following this general timeline:
Acknowledgement
We confirm receipt of your grievance within 48 hours of it being raised via phone, email, or the contact form.
Investigation
The Grievance Officer reviews the order and support history and, where needed, requests further details from you.
Resolution
We aim to resolve most grievances within 7–10 business days of acknowledgement, and will keep you informed of progress throughout.
How to File a Grievance
You may raise a grievance directly with our Grievance Officer, Anurag Kashyap, using the phone number or email address listed above, or through our Contact Us page by selecting "Grievance / Complaint" as the subject. Please include your order number (if applicable) and a clear description of the issue so we can investigate efficiently.
This grievance redressal mechanism is provided in addition to, and does not limit, any right you may have to approach a consumer forum or other appropriate authority under applicable Indian law.